Coronavirus Update

The health and safety of our customers and team members is our number one priority during this time. We are closely monitoring the COVID-19 situation by using the Pennsylvania Department of Health and CDC  as our primary information resources. This is an ever-changing situation that we will continue to monitor very closely on a daily basis.

7/29/2020: An update from our Kimberton Whole Foods Malvern location.

Mask Policy:

All customers are required to wear a mask or face covering while on premises. We understand that for some individuals, wearing a face mask poses a safety risk due to their medical condition. We are offering the following services and accommodations:

  • Customers who have forgotten their face mask will be asked to wear a mask provided by the store.
  • Customers that are unwilling to wear a mask should use our curbside grocery pickup option. Click, here for details.
  • Masks must cover both mouth and nose.
  • Customers who are unable to wear a mask due to a medical condition are under the age of 2, or because they are unable to remove the mask without assistance, are permitted to shop in our stores. Additionally, they will be offered curbside grocery pickup and a disposable face shield to accommodate their needs.

Our store mask policy is in accordance with orders from the Pennsylvania Department of Health. To read the full order and exceptions to the order, visit their website here.

Adjusting our operations:
  • We have returned to normal store hours. Please review hours for your local store
  • The first hour of operation on Sundays will be a designated At-Risk and Senior Hour. We would like to thank our customers in advance for their understanding as we do our best to serve those most vulnerable. 
  • Select reach-in bulk products, bulk herbs and spices, and nut butter grinders are currently unavailable.
  • At any store where it applies, we will temporarily be suspending our Hot Soup, Hot Bar, Salad Bar and Deli Counter services.
For the safety of our customers & team members:
  • We ask anyone exhibiting symptoms of illness, or anyone believing they’ve been exposed to coronavirus to take the recommended precautions and not shop at Kimberton Whole Foods.
  • Limit shopping to one family member, whenever possible.
  • Our team members will continue to frequently wash their hands.
  • All team members are required to wear a mask or face covering and will have access to disposable masks.
  • Our stores will sanitize frequently touched surfaces including shopping carts and baskets, door handles, keyboards, pin pads, and checkout lanes.
  • Disinfectant wipes are available at the front of the store for wiping off shopping carts and shopping basket handles.
  • Practice social distancing and keep a safe distance from other shoppers and team members.
  • Avoid handling and/or opening product that you are not purchasing.
  • Observe the product limitations on specific items, noted on in-store signage.
  • We will not be accepting BYO mugs for drip coffee or bulk, please leave yours at home.
What we’re doing for our team members:
  • Updated our benefits to include: confirmed illness pay, direct-contact quarantine pay, and flexibility to our attendance policy.
  • Team members are to practice social distancing in our stores, offices and facilities.
  • We have implemented Appreciation Pay for our dedicated team members.

Thank you,
The KWF Team

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