Coronavirus Update

The health and safety of our customers and team members is our number one priority during this time. We are closely monitoring the COVID-19 situation by using the Pennsylvania Department of Health and CDC  as our primary information resources. This is an ever-changing situation that we will continue to monitor very closely on a daily basis.

Adjusting our operations:
  • Hours at all locations have changed to 11AM – 7PM* and all Cafes and Juice Bars are closed until further notice. *Douglassville will close at 6PM on Saturdays and Sundays. Downingtown and Kimberton will close at 6PM on Sundays.
  • In order to accommodate the shopping needs of our senior and at-risk community, we will begin dedicated shopping hours for those individuals from 10 – 11am on Tuesdays, Thursdays, and Sundays. We would like to thank our customers in advance for their understanding as we do our best to serve those most vulnerable.
  • Draft kombucha, draft nitro coffee and drip coffee are currently unavailable.
  • Select reach-in bulk products, bulk herbs and spices, nut butter grinders and coffee grinders are currently unavailable.
  • At any store where it applies, we will temporarily be suspending our Hot Soup, Hot Bar, Salad Bar and Deli Counter services
For the safety of our customers & Team Members:
  • We ask anyone exhibiting symptoms of illness, or anyone believing they’ve been exposed to coronavirus to take the recommended precautions and not shop at Kimberton Whole Foods.
  • Limit shopping to one family member, whenever possible.
  • Our team members will continue to frequently wash their hands and are required to wear gloves on the retail floor.
  • Our stores will sanitize frequently touched surfaces including shopping carts and baskets, door handles, keyboards, pin pads, and checkout lanes.
  • Disinfectant wipes are available at the front of the store for wiping off shopping carts and shopping basket handles.
  • Practice social distancing and keep a safe distance from other shoppers and team members.
  • Avoid handling and/or opening product that you are not purchasing.
  • Observe the product limitations on specific items, noted on in-store signage.
  • We will not be accepting BYO mugs for drip coffee or bulk, please leave yours at home.
  • If you bring your own reusable bags to shop, we will kindly ask that you bag your own groceries.
What we’re doing for our team members:
  • Updated our benefits to include: confirmed illness pay, direct-contact quarantine pay, and flexibility to our attendance policy.
  • Team members are to practice social distancing in our stores, offices and facilities.
  • We have implemented Appreciation Pay for our dedicated team members.

Thank you,
The KWF Team

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29 thoughts on “Coronavirus Update

  1. I just wanted to thank your amazing staff for keeping the shelves stocked at breakneck pace all while remaining in good spirits! I am sure I speak for many families who feel that KWF is an important community center as well as a great place to buy yummy organic food. It has been heartening to see how all your employees have jumped in to help. You are ALL appreciated!

  2. I want to thank the whole team at all the Kimberton Whole Foods locations for everything you are doing. Your stores are immaculate all the time. To all the employees we appreciate you so much at this trying time! Stay well!

  3. Thanks so much to the entire Kimberton Whole Foods team! You are beacons of kindness, creative problem solving and relative normalcy in these strange times. Can’t imagine life without you guys!!!

    • Throughout the years, I have been educated and supported by KWF team members. I have benefited from the quality whole foods and other healthy items available there. It’s a place I feel comfortable bringing my special needs teenager without judgement or concern. Everyone is so very kind and compassionate. Thank you all for the quality of community and life that you have provided. I am looking forward to brighter, clearer days for us all. God bless you!

  4. A huge thank you to KWF and the staff. I went shopping yesterday because I care for two parents who are immune compromised. My family is grateful for yours KWF family, which includes your staff. It is important for us as customers to take a moment to say thank you because your workers are risking their health to serve all of our communities and families. GOD BLESS YOU ALL!

  5. Ditto! Thank you to all the KWF staff! You guys are everyday heroes. Thank you for looking out for the general public by tirelessly restocking the shelves providing gloves/wipes throughout the store. You all are so wonderful!

  6. Would you consider having special hours for elderly customers? My parents shop at the Malvern location and this would be a huge help to them. Thank you!

    • Hello, We are now able to offer a senior and at-risk hour that is in the best interest of both our customers and team members, and will allow safe distance between individuals in the store. Beginning on Thursday, March 26 we will designate 10AM – 11AM on Tuesdays, Thursday and Sundays to accommodate the shopping needs of our senior and at-risk community. Thank you for your patience as we worked out the details of this.

  7. Best wishes Kimberton team, as you continue with best practices to serve your appreciative community. ❣️

  8. I absolutely adore KWF and am a frequent weekly (sometimes daily) shopper. However currently I am shopping once a week and am so grateful for all of the staff working so hard. I know many staff by face not name unfortunately but a huge shout out to Jacinda for going above and beyond (which I feel most of you guys do)! I also love that there are some limitations on certain essential items so that our community can all enjoy our favorite essential items and take only what we need. I will always support KWF and may you all stay healthy and happy during these difficult times.

  9. Thank you Kimberton staff for providing your service during this time. Also thanks a lot for getting me hooked on Fritt candy! Love it! Stay safe everyone.

  10. Just want to add my voice to the chorus with a resounding thank you!! Every one of you is sincerely appreciated for your service to the community- we will get through this difficult time together and we will be better for having endured it.

  11. Thank you, Kimberton!! So nice to have my normal place to shop in such a time of uncertainty. Love the tips for how we can shop better to help everyone involved. The Douglassville staff is AMAZING!!

    • Hello Meredith, We are pursuing an online ordering format but this option is not available at this time. In the meantime, please call your local store to see how they can accommodate your needs.

    • This would be so helpful. Delivery or curbside. People who have medical or immune issues and can not leave home are having difficulty getting groceries 🙁

      • Hi Meredith, Thanks for reaching out! We are not offering delivery at this time, but we are pursuing an online ordering format for the future. In the meantime, please call your local store to see how they can accommodate your needs.


  13. Best place in the world to shop! Quality food and products, great customer service. Each and every staff member is so kind and helpful. It feels like family! A sincere thank you to all for your loving dedication to us, your customers, during this time.

  14. A friend just told me that Kimberton has special hours for senior shopping that are not at the crack of dawn! Wise move because not all seniors or those who are at-risk can rise and get to the store early. Thank you for being part of our rural community.

    • I like all the precautions on your Coronavirus Update section for best possible hygiene. I hope everyone READS them before they come to shop! I looked at the bigger local grocery stores, and unfortunately, no one seems to be doing curb-side or delivery in our general area.

  15. My husband and I thank you for your continued efforts at keeping the store well stocked and for the early hours for seniors and compromised customers- as we are both! He does the shopping now and I miss my KWF experience greatly. He was very impressed at the “plexiglass partition” at the registers.
    Thanks to the dedicated staff (friends really) at the Downingtown store.; I miss you. Please stay safe and best to you and your families.

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