Commonly Asked Questions

We’ve got answers for inquiring minds…

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Will you donate to or sponsor a community event?

Kimberton Whole Foods serves as a community market with a passionate commitment to integrity and sustainability. Our business focuses on local, organic, biodynamic, non-GMO, fair trade, humane/cruelty-free, and third-party-certified foods. If your organization shares a similar mission, we would love to work with you and support your event. Visit this page to make a request.

How do you define “local”?

We define “local” as anywhere within 100 miles from our distribution center in Downingtown. This includes Lancaster, Philadelphia and Harrisburg, the northern reaches of Maryland and Delaware, and most of New Jersey. Read more here: "Committed to Local"

Why does your produce availability fluctuate?

We try to source local produce as much as is possible. When something is not available locally, we pick the highest-quality organic vendors to source from. Farming is not an exact science and many variables can affect availability, especially when it comes to organic produce. To learn more about our produce sourcing, read "Behind the Scenes: Our Produce" and "Committed to Local".

What does “raw” mean?

There is no legal definition of the term “raw”, however generally this term is used to mean that a product has not been pasteurized or heated over 112℉. This term can apply to milk or dairy products, nuts, seeds, and prepared foods.

What is the difference between Cage-Free, Free-Range, Organic, and Pasture-Raised eggs?

“Cage-Free” means that chickens are not kept in battery cages, however the living conditions are extremely poor as they are packed into multi-level aviaries. The chickens will likely never step foot outdoors. "Free-Range" is a term regulated by the USDA, and it means that hens must be given continuous access to the outdoors (about 2 square feet per hen) during their production cycle. Although they have more space than “caged” and “cage-free” hens, this does not guarantee that a hen ever actually stepped foot outside, it just means there was a way for them to do so. This term also makes no guarantees about the diet of the hens, so they very likely are eating a corn and/or soy-based feed. "Organic" eggs come from uncaged hens that have access to the outdoors. Again, having access does not necessarily mean that the birds are actually roaming outdoors and consuming a diet of grass and bugs. (They may simply have access to an enclosed porch or a small patch of grass.) However, this designation guarantees that the birds were fed organic feed. "Pasture-Raised" birds spend most of their life outdoors, with a fair amount of space (some regulations mandate up to 108 square feet per bird) plus access to a barn. Many are able to eat a diet of worms, insects and grass, along with feed (which may or may not be organic). Unfortunately, Pasture-Raised is not a term regulated by the USDA, so the best way to trust this label is to investigate the source - which is easier to do when you buy from local farmers. Read about our local egg suppliers that we trust here.

What does organically grown mean, and why does it cost more?

The USDA states that the goal of organic farming is to "integrate cultural, biological, and mechanical practices that foster cycling of resources, promote ecological balance, and conserve biodiversity." Certified organic foods are free of synthetic additives like pesticides, chemical fertilizers, and dyes, and must not be processed using industrial solvents, irradiation, or genetic engineering. Production costs for organic foods are typically higher because of greater labor inputs per unit of output - in short, it takes greater time and money to produce an organic product.

What does it mean that you’re an “Independent Grocer”?

We are an independent, family-owned grocer. Learn about our beginnings here. We are proud members of the Independent Natural Food Retailers Association (INFRA).

Do you accept manufacturer’s coupons?

Yes we do. However, we cannot accept coupons with other stores listed on it. 

What is CBD and do you carry it?

Cannabidiol (CBD) is one of the most prevalent chemical compounds in the cannabis plant. Unlike the more famous molecule, tetrahydrocannabinol (THC), CBD is completely non-psychoactive. CBD can be taken internally or applied externally for pain relief and relaxation. We carry a diverse selection of CBD products in our apothecary department. Read more about these great brands: Charlotte's Web™,  CV Sciences, Hemp FusionMagsoothium.

Are you hiring?

Search by location and view open positions here.

Do you offer case discounts?

Nearly everything you see on our shelves can be ordered by the case, making it a great way to get discounts on your favorite go-to items. Receive 10% off any product when ordering it by the case, and stock up to your heart’s content. (Some exclusions may apply.) For more great ways to save, read our blog, "7 Ways to Save at Kimberton Whole Foods".

Do you offer gift cards?

Yes, gift cards are available in any denomination and may be purchased in-store.

What’s your return policy?

If you are not 100% satisfied with a product purchased at Kimberton Whole Foods, simply return the unused portion with your itemized receipt within 30 days for a full refund or exchange. Please understand we do not accept returns on books, magazines, special orders, discontinued supplements or un-tagged clothing. All clothing returns must be made within 30 days of purchase with original tags attached and a receipt.

What is ‘Bird Friendly®’ certified coffee?

The Smithsonian Migratory Bird Center has developed Bird Friendly® certified coffee, the only 100% organic and shade-grown coffee certification available. We proudly carry Birds & Beans Bird Friendly Coffee at select locations. With widespread clear cutting for sun coffee plantations, it's imperative to protect the tropical forest that remains and rehabilitate degraded ecosystems. Every Bird Friendly® certified coffee bean is produced organically and under high-quality shade. The seal of approval ensures tropical "agroforests" are preserved, requiring a variety of native shade trees throughout the coffee plantation. Researchers have discovered that it takes a combination of foliage cover, tree height and plant diversity to provide suitable migratory birds habitat while maintaining productive farms. Producers must be recertified every three years to ensure they continue to meet these requirements and can truly call themselves Bird Friendly.

What is IPM?

Integrated Pest Management (IPM) is a process farmers can use to solve pest problems while minimizing risks to people and the environment. IPM focuses on long-term prevention of pests and their damage by managing the farm’s ecosystem through biological, cultural, mechanical and (as a last resort) chemical controls. Many times IPM produce is grown without the use of chemical pesticides, but when a farmer determines that chemical intervention is required, he or she will use care in applying the most selective pesticide that will do the job while being safest to other organisms, air, soil and water quality. IPM is a solution used by some small local farms who do not farm organically.

Are you open 7 days a week?

Yes, with the exception of Thanksgiving, Christmas Day and New Year’s Day. Visit the store page for details about opening and closing hours. Any changes to our schedule (for example, weather-related closures) are posted on our homepage and Facebook page. Please call your store location if you if you are concerned about changes in hours due to the weather.

What is KWF’s Stance on GMOs?

We take our role seriously when it comes to what your family eats. We believe that genetically modified (GM) foods have not been proven safe for our consumption. We will not purchase any new products containing high-risk GMO crops unless those products are certified organic, verified by the Non-GMO Project or labeled as having Non-GMO ingredients by brands we trust. Furthermore, to the best of our ability, KWF will not promote products that contain high-risk GMO crops that have not been certified organic, verified by the Non-GMO Project or labeled as having Non-GMO ingredients by trusted brands. While we don’t claim that our stores are GMO-free, we have made a significant commitment to move in that direction and believe in maximum transparency as a display of our responsibility. High-risk GMO crops include alfalfa, canola, corn, cotton, Hawaiian papaya, soy, sugar beets, zucchini and yellow summer squash, squash. Grocery items that are not certified organic and/or verified by the Non-GMO Project that include any of these ingredients are by extension high-risk GM foods. We urge any producer making a non-GMO claim to verify that claim with the Non-GMO Project and to label their products with the Non-GMO butterfly. Learn more: Understanding GMOs, Avoiding GMOs Aisle by Aisle, Most Common GMOs  

Do you carry raw milk?

Yes, we have an excellent selection of rich, local raw milk and raw milk cheeses.  In addition, we also carry raw goat milk and cheeses.  We do not carry raw butter, as it is not permitted in Pennsylvania.

Do you carry local produce?

Yes, we focus on local products throughout the store, and in peak season we source produce from local farmers whenever possible. The rest of our selection is organic produce from reputable distributors.

Do you carry gluten-free products?

Yes, we have an extensive list of gluten-free products at our stores, which are all marked on our shelves with green half moons for easy identification. We are constantly adding new, interesting and delicious gluten-free products to our shelves.  We understand that shopping gluten free can become overwhelming at times; Please don't hesitate to ask any of our knowledgeably staff for assistance.  We are here to help!

Do you carry organic meats?

We have a wide selection of local and organic meat. From quick-cooking weeknight dinner cuts to special occasion roasts to specialty items. We stock a wide variety and receive several deliveries of fresh meat throughout the week. We also have organic eggs and poultry. If you don't find what you are looking for, please ask and we may be able to special-order it for you.

Do you have homeopathic medicines?

Yes, Kimberton Whole Foods carries a wide variety of alternative medicines in our well-stocked Apothecary. Our Apothecary team is knowledgeable and friendly; ask any of them to help you find the best options for your needs.

Do you carry alternative dairy products?

Yes, we carry goat and sheep’s milk products, including yogurt and cheese, much of it locally produced. We also offer a selection of non-dairy cheese and milk alternatives, including nut, coconut, hempseed, and soy.

 

Have a question that still hasn’t been answered? Don’t hesitate to Contact Us. We’d love to hear from you.