Ordering & Account FAQs

How do I place an order?
We’ve changed our ordering platform this year to improve the customer experience. To place an order, customers will need to create a profile in our online store using their name, email address, phone number, and a password. A verification email will be sent to your provided email address. Once this is verified, you can place an order.

Where do I create an account?

1. First, select your preferred KWF location, here.
2. In the top right corner, select “Register”
3. Fill in all required fields to create an account.
4. Select “Create Account” and you will receive an email with a link to verify your email address. Once this is completed you can proceed with ordering and checking out.
5. Your account will now be active, and your name will appear in the top right corner of the screen.
6. Kimberton Whole Foods has seven locations. Be sure you’ve selected your preferred KWF location as your Home Store.

I already use Webcart to shop online. Do I need a different account?
No. Use your existing customer account.

How will I know you received my order?
You will receive a confirmation email once your order is received. No text message confirmations will be sent.

Will I receive a text or email reminder to pick up my order?
You will receive an email reminder several days prior to pick up. No text message reminders will be sent.

How can I edit my order?
Log in and open up your account by selecting your name in the top right corner of the screen. Select Order History and choose to Edit Order. You will receive a confirmation email once your order is cancelled.
Once you have completed your edits, you’ll need to fully checkout again. You will receive a confirmation email. If you don’t fully complete the process of placing your modified order, no edits will be applied to your order.

How can I cancel my order?
Log in and open up your account by selecting your name in the top right corner of the screen. Select Order History and choose to Cancel Order. You will receive a confirmation email and text once your order is cancelled.

What should I do if it’s past the order deadline (11/20) and I need to make adjustments to my order?
Call your local Kimberton Whole Foods.

I forgot my username and password, what should I do?
Head to our online store and select Forgot Password. We’ll need to send you a verification code to reset. You’ll have the option to receive that via text, email, or phone call.

Do I need to pay for my order in advance?
No. Payment is made at pickup.

Can I add special instructions to my order?
No. We are not able to accommodate special requests.

I need to talk to someone about my order.
Ask a team member for assistance when in-store or call your local Kimberton Whole Foods.

 

Turkey & Prepared Side FAQs

Are the turkeys fresh or frozen?

Our Thanksgiving turkeys are fresh. The turkeys come from Koch’s Turkey Farm, which follows USDA standards for fresh poultry. These standards allow the turkeys to be deep chilled to 26°F — cold enough to form a thin crust of ice on the surface, but not frozen solid.

This process helps maintain the turkey’s freshness and quality while ensuring it remains safe to store until you’re ready to cook it. So, if your turkey feels a bit firm or icy to the touch, that’s completely normal — it’s simply a result of the deep-chilling process that keeps it fresh.

Additional information on the USDA Poultry Labeling Guidelines at back of this binder.

Are the turkey breasts bone-in?

Yes.

How are the turkeys raised?

We are offering turkeys from Koch’s Turkey Farm.

Koch’s turkeys are Certified Humane® and raised according to The Global Animal Partnership guidelines.

What is the difference between the “Natural” and “Organic” turkeys?

Koch’s Organic Turkeys are raised on 100% organic feed. All of the turkeys we offer never receive antibiotics, hormones, or animal by-products as part of their diets.

Are the turkeys cooked or raw?

The turkeys are raw.

Are the turkeys previously frozen?

The turkeys are fresh, never frozen. 

How much turkey do I need?

The rule of thumb for buying turkey is 1 pound per person. This will allow for a generous amount of turkey plus some leftovers – if you really want to continue to enjoy your turkey in sandwiches and salads for a few days after the holiday, allow 1.5 pounds per person. 

Are the sides fully cooked?

Yes, all side dishes are fully cooked and just need to be reheated. Reheating instructions will be available on our website, included in your pickup reminder email, and printed copies will be available in-store.

Can I modify the ingredients of the prepared meals or sides?

We’re unable to accommodate special requests for ingredient modifications to our complete meals or side dishes due to the high volume of Thanksgiving orders.