Ordering & Account FAQs

How do I place an order?
We’ve changed our ordering platform this year to improve the customer experience. To place an order, customers will need to create a profile in our online store using their name, email address, phone number, and a password. A verification email will be sent to your provided email address. Once this is verified, you can place an order.

Where do I create an account?

1. First, select your preferred KWF location, here.
2. In the top right corner, select “Register”
3. Fill in all required fields to create an account.
4. Select “Create Account” and you will receive an email with a link to verify your email address. Once this is completed you can proceed with ordering and checking out.
5. Your account will now be active, and your name will appear in the top right corner of the screen.
6. Kimberton Whole Foods has seven locations. Be sure you’ve selected your preferred KWF location as your Home Store.

I already use Webcart to shop online. Do I need a different account?
No. Use your existing customer account.

How will I know you received my order?
You will receive a confirmation email once your order is received. No text message confirmations will be sent.

Will I receive a text or email reminder to pick up my order?
You will receive an email reminder several days prior to pick up. No text message reminders will be sent.

How can I edit my order?
Log in and open up your account by selecting your name in the top right corner of the screen. Select Order History and choose to Edit Order. You will receive a confirmation email once your order is cancelled.
Once you have completed your edits, you’ll need to fully checkout again. You will receive a confirmation email. If you don’t fully complete the process of placing your modified order, no edits will be applied to your order.

How can I cancel my order?
Log in and open up your account by selecting your name in the top right corner of the screen. Select Order History and choose to Cancel Order. You will receive a confirmation email and text once your order is cancelled.

What should I do if it’s past the order deadline (11/21) and I need to make adjustments to my order?
Call your local Kimberton Whole Foods.

I forgot my username and password, what should I do?
Head to our online store and select Forgot Password. We’ll need to send you a verification code to reset. You’ll have the option to receive that via text, email, or phone call.

Do I need to pay for my order in advance?
No. Payment is made at pickup.

Can I add special instructions to my order?
No. We are not able to accommodate special requests.

I need to talk to someone about my order.
Ask a team member for assistance when in-store or call your local Kimberton Whole Foods.

Turkey Basics

How are the turkeys raised?

We are offering turkeys from Koch’s Turkey Farm.

Koch’s turkeys are Certified Humane® and raised according to The Global Animal Partnership guidelines.

What is the difference between the “Natural” and “Organic” turkeys?

Koch’s Organic Turkeys are raised on 100% organic feed. All of the turkeys we offer never receive antibiotics, hormones, or animal by-products as part of their diets.

Are the turkeys cooked or raw?

The turkeys are raw.

Are the turkeys previously frozen?

The turkeys are fresh, never frozen. 

How much turkey do I need?

The rule of thumb for buying turkey is 1 pound per person. This will allow for a generous amount of turkey plus some leftovers – if you really want to continue to enjoy your turkey in sandwiches and salads for a few days after the holiday, allow 1.5 pounds per person. 

Turkey Roasting Guide

• Remove your fresh turkey out of refrigeration; bring to room temperature no longer than 1 hour.
• Season your turkey with salt and pepper, dried herbs, or use a butter rub under the skin.
• You may choose to roast your turkey at a lower temp for longer time or higher temp for shorter time.
• Using an internal thermometer is the safest way to determine if your turkey is done.
• According to the USDA a turkey must be cooked to an internal temperature of 165°F.
• In a 325 degree F oven, plan on about 15 minutes per pound for an un-stuffed bird. For stuffed turkeys, add another 15 minutes to the total cook time.
• After removing from the oven, allow your turkey to rest at least 20 minutes before carving.